The Customer Experience Management Africa Summit will be held at the 15 on Orange Hotel in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders and provide a unique platform to build relationships, share ideas and most importantly, to do business.
The summit is set to focus on complexity at the desktop can impede your customer experience strategy, highlighting fundamental obstacles in delivering exceptional experiences have been proven to originate in the complexity of the enterprise representatives desktop. Multiple communication channels and a host of often disparate, disconnected applications can possibly result in sluggish and ineffective service levels. Agents need a complete view of the customer as well as instant fingertip access to all of the resources and applications needed to effectively handle every interaction.
The summit will provide industry insight into engaging the consumer and creating loyalty with mobile, presenting invaluable opportunities to increase revenues right through the commercial process. Operational costs have the potential to be greatly reduced through mobile technology, while customer care costs are significantly reduced and customer care experiences improved using a direct and personalised nature of mobile communication.
The CEM Africa Summit is set to explore the technological advances currently available within the industry, assisting you to adopt the customer experience techniques which will allow you to differentiate your brand in the industry among the marketing “noise”.
Posted by ECHO TECH FUELESS PRODUCTION COM on February 28, 2020 at 7:30pm 0 Comments 0 Likes
© 2021 Created by 9jabook.com.
Powered by
If you're new here, you may want to subscribe to the RSS feed, like us on Facebook, or sign-up for the free email newsletter which contains life news, hints and tips,visit our Article Submission Page. Also Please Read This.Thanks for visiting !
9jabook.com ... the book of 9ja , Education Revelation Revolution For to ERR is Human
You may not have a masters degree but all you have mastered came in degrees . You may have only one Bsc but a lot of "those" people still talk BS ...... and you might have never gone to school but now you own your own School . YOU ! 9jabook.com knowledge meets Brand & Social
Copyright 2020 Systemini Technologies The Only Purpose of our Copyright is that you copy it Right !
You need to be a member of 9jabook & Tweeterest Digital Network ! to add comments!
Join 9jabook & Tweeterest Digital Network !